Billing FAQ: How to Get a Receipt and Payment Confirmation from FormSpace

To get a receipt or payment confirmation for FormSpace services, simply log in to your personal account on the website. In the dedicated “My Payments” or “Order History” section, you will find all the necessary information, be able to download an electronic receipt or invoice, and if needed, submit a request to support for additional documents. This is a quick and convenient way to monitor your expenses.

Where to Find Payment Information in FormSpace

All your financial transactions related to using FormSpace are carefully recorded and accessible in your personal account. To find them, log in to formspace.design and navigate to the “Account Settings” section. Typically, you'll find a subsection named “My Payments,” “Order History,” or “Subscriptions and Invoices” here. In it, you will see a list of all your transactions, including dates, amounts, and payment statuses. This centralized repository allows you to view at any time what funds were debited for and when, and to ensure that all operations were successful.

How to Get an Electronic Receipt or Invoice

Getting an electronic receipt or invoice in FormSpace is very simple. After you've found the desired transaction in the “My Payments” section, next to each payment, there is usually a button or link to download the corresponding document. Most often, this is a PDF file containing all the necessary data: service name, amount, payment date, payer and seller information. This document serves as full proof of your payment and can be used for personal records or for submission to accounting.

If for some reason you don't see a download button or you need a document in a specific format (e.g., an invoice for an international company), you can always contact FormSpace support. Describe your situation and provide payment details (date, amount, email used), and specialists will help you get the required document. A response usually arrives within 24 hours.

Payment Confirmation for Legal Entities or Accounting

For legal entities or for submitting reports to accounting, a standard electronic receipt may not be sufficient. In such cases, additional documents are often required, such as acts of completed work or special invoices with requisites. FormSpace understands these needs and is ready to accommodate them.

If you need such a document, please contact FormSpace support using the feedback form on the website or email. In your request, clearly state which document you need, provide your organization's full details, and payment specifics. This will allow our specialists to promptly prepare and send you all the required papers. Please note that the preparation of such documents may take up to 2-3 business days.

What to Do if a Payment Failed or Status Hasn't Updated

Sometimes situations occur where a payment has been made, but the status in your FormSpace personal account hasn't updated, or you received an error message. Don't panic — this doesn't always mean lost money. Here's a step-by-step guide:

1. Check your bank statement: Make sure the funds were indeed debited from your card or account. Sometimes a transaction is declined by the bank, but you don't receive an instant notification.
2. Wait a while: Payment processing can take anywhere from a few minutes to several hours, especially if you are using certain international payment systems. In rare cases, the delay can be up to 24 hours.
3. Refresh the page: Sometimes simply refreshing the page in your browser or logging back into your personal account is enough.
4. Check payment history: It's possible the payment went through but is displayed with a slight delay. Make sure you are looking at the correct date and amount.
5. Contact support: If after all these steps the status hasn't changed, immediately contact FormSpace support. Provide them with as much information as possible: date and time of payment, amount, payment method, last 4 digits of the card (if applicable), and a screenshot of your bank statement if funds were debited. This will significantly speed up the investigation process.

Refunds and Subscription Cancellation

FormSpace strives for transparency and convenience in all aspects of service use, including refunds and subscription cancellations. If you decide to cancel your subscription, you can do so at any time in the “My Subscriptions” section of your personal account. Typically, the subscription remains active until the end of the paid period, after which it does not automatically renew.

The refund policy depends on the type of service and the terms valid at the time of purchase. Generally, refunds are possible in cases of technical issues that prevented you from using the paid features. To request a refund, you must contact FormSpace support, providing details of your purchase and the reason for the request. Each case is reviewed individually, and a decision is made in accordance with the user agreement. Please note that processing a refund request may take up to 5-7 business days, and funds may take up to 14 banking days to be credited to your account.

How to Plan Your Plot in FormSpace After Payment

Once you have successfully paid for a subscription or purchased a service package from FormSpace, the full functionality for designing your dream landscape becomes available. Start with Module 1.1 “Plot Plan,” where you can upload a diagram of your territory, mark boundaries, the location of your house, and existing structures. This will form the basis for further work. Here you can also specify the plot area, for example, 10 or 15 acres, which will help to scale design elements more accurately.

Next, proceed to Module 2.1 “AI Concept,” which will generate several zoning options and stylistic solutions for you based on your preferences and the plot's characteristics. You can experiment with various scenarios, for example, placing a 4-meter wide relaxation area, a playground, or a vegetable garden. After that, Module 3.1 “Design by Photo” will allow you to visualize the selected elements on real photos of your plot, helping you make a final decision. For instance, you can see how a 1.2-meter wide path or a group of shrubs near the fence would look. Read more about planning possibilities in our articles “Fundamentals of Plot Zoning: How to Create a Harmonious Space” and “Choosing Plants for Your Plot: A Practical Guide”.

FAQ

Can I get a paper receipt?

FormSpace is a fully digital service, and all receipts and invoices are provided electronically (in PDF format). This aligns with modern standards and allows for quick document retrieval without the need to wait for postal delivery. An electronic receipt has the same legal validity as a paper one.

How long does payment processing take?

In most cases, payments are processed instantly, and access to service features is granted within seconds. However, in rare cases, due to the specifics of banking systems or international transactions, processing can take up to 24 hours. If the status has not changed after this time, please contact support.

What if I accidentally paid twice?

If you accidentally made a double payment for the same service, don't worry. First, check your payment history in your personal account. If both payments are confirmed, contact FormSpace support, providing details of both transactions. We will help process a refund for the mistakenly debited amount.

Can I change the details on a receipt after payment?

As a rule, the details on a receipt are generated automatically based on the information you provided during payment. Changing them after the transaction is technically difficult. If you need a receipt with different details (e.g., for a legal entity), it's best to contact FormSpace support in advance before making the payment or request a special invoice.

Where can I find information about upcoming subscription payments?

Information about upcoming subscription payments can be found in the “My Subscriptions” or “My Payments” section of your FormSpace personal account. It will show the date of the next debit and the period for which payment will be made. Also, typically, an email notification is sent a few days before the debit.

Who should I contact if I have further billing questions?

If you have additional questions, do not hesitate to contact FormSpace support. You can use the feedback form on the website, write an email, or use the support chat if available. Be sure to specify the subject of your request and describe your situation as thoroughly as possible to receive quick and accurate assistance.

Controlling your expenses and accessing payment documents is an important part of comfortable service use. FormSpace does everything possible to make this process as transparent and simple as possible for every user. Now that you know how to obtain all necessary confirmations, you can fully focus on the creative process and transforming your plot into an ideal space.