Frequently Asked Questions about Data Security in FormSpace

In today's digital world, data security is a key priority, especially when it comes to your personal projects and confidential information. FormSpace is committed to providing the highest level of protection for all data you entrust to us, using advanced technologies and strict security protocols. Our goal is to give you confidence that your dreams of a perfect plot will remain yours alone, until you decide to share them.

Why is data security important in landscape planning?

Landscape planning often involves sensitive information: plans of your plot indicating dimensions, the location of your house and other structures, photos of your property, and personal preferences that may indirectly reveal information about your lifestyle. A data breach could lead to undesirable consequences, from privacy violations to property security risks. Therefore, FormSpace pays special attention to protecting this information so that you can create with peace of mind, without worrying about prying eyes on your projects and personal data.

What types of data does FormSpace process?

FormSpace processes several categories of data necessary for the full operation of the service and to improve the user experience. These include:

1. User Personal Data: Name, email address, payment information (if applicable, processed via secure payment gateways without direct storage by FormSpace).
2. Project Data: Uploaded plot plans, photos, AI analysis results, design elements added by the user (plants, objects, zones), text descriptions of projects.
3. Technical Data: IP address, device type, browser data, information about interaction with the service (for improving functionality and diagnosing problems).

We collect only the data necessary to provide our services and ensure their smooth operation, always striving to minimize information collection.

Security Measures Applied by FormSpace

To ensure robust protection of your data, FormSpace employs a multi-layered security system that complies with industry standards:

• Data Encryption: All data transmission between your device and FormSpace servers occurs via secure TLS 1.2 or higher protocols. Data stored on servers is also encrypted using algorithms similar to AES-256, which significantly complicates unauthorized access.
• Access Control: Access to user data is strictly limited and granted only to authorized FormSpace personnel whose duties are directly related to service support or development. All actions are logged and regularly reviewed.
• Regular Audits and Updates: We constantly monitor new security threats and regularly update our systems and protocols to meet the latest protection standards. Internal and external security audits are conducted.
• Backup: To prevent data loss in the event of unforeseen failures, we regularly create backups of all user data. These copies are also stored in encrypted form and are only accessible for system recovery.

User Responsibility for Data Security

While FormSpace makes every effort to protect your data, your role in this process is also important. Here are some recommendations:

• Strong Password: Use a complex, unique password that includes mixed-case letters, numbers, and special characters. Avoid using the same password for different services.
• Two-Factor Authentication (2FA): If FormSpace offers this option, be sure to enable 2FA for an additional layer of protection for your account.
• Caution When Sharing: If you share links to your projects, make sure you trust the recipients. Remember that information about your plot may be accessible via such links.
• Software Updates: Use up-to-date versions of your operating system and browser to minimize risks associated with software vulnerabilities.

Data Retention Policy

FormSpace retains your data for as long as you are an active user of the service. If you decide to delete your account, your personal data and projects will be removed from active systems. However, in accordance with our backup policy, some data may remain in backups for a limited period (e.g., up to 30 days) for system recovery purposes. We do not store data longer than necessary to provide services or fulfill legal obligations.

How FormSpace Ensures the Security of Your Projects

FormSpace is designed with the principles of privacy and security for your projects at every stage. Whether you use the 1.x Planner module to create zoning schemes and arrange objects, 2.1 AI Concept to generate ideas, or 3.1 Design from Photo to visualize changes, your data remains protected.

For example, when you upload a photo of your plot to the 3.1 Design from Photo module to receive personalized recommendations, this photo is transmitted to our servers via an encrypted channel. Artificial intelligence processes the image, analyzing its elements to create a concept, but the image itself and the processing results are stored in isolation and are accessible only to you. You can be confident that neither your original photos nor the AI-developed concepts will be used to train other models or shared with third parties without your explicit consent. Similarly, all data you enter into the planner, whether it's plot dimensions (e.g., 10 acres or 1000 m²), the placement of 1.2-meter wide paths, or recreation areas, is securely saved in your profile, access to which is protected by your account. Your projects are your intellectual property, and FormSpace respects that. You can read more about how to effectively zone your plot in our article “Fundamentals of Plot Zoning: How to Create a Functional Space”.

FAQ

Who can see my FormSpace projects?

Your FormSpace projects are private by default and accessible only to you. No one else can view them without your explicit permission. You can choose to share a project by creating a unique viewing link, but this is always your conscious choice. We do not view your projects, except in cases of technical support, when necessary and with your consent.

What happens to my data if FormSpace closes?

In the unlikely event that the FormSpace service closes, we commit to notifying all users in advance and providing an opportunity to export their projects and data. All collected personal data will be deleted from our systems in accordance with applicable regulations and our privacy policy. The goal is to provide users with full control over their information until the last moment.

Can my photos be used to train FormSpace AI without my consent?

No, your photos and project data are not used to train FormSpace artificial intelligence models without your explicit consent. We value your privacy and guarantee that any data used to improve the service will be anonymized or used only with your permission. Our algorithms work with the data you provide solely to generate personalized solutions for you.

How does FormSpace protect payment data?

FormSpace does not directly store your payment data (card numbers, CVV). All transactions are processed through third-party, certified payment gateways that comply with international security standards (e.g., PCI DSS). This means your financial information never passes through our servers, ensuring maximum protection for your payments. We only receive confirmation of a successful transaction.

What should I do if I suspect unauthorized access to my account?

If you suspect your FormSpace account has been compromised, immediately change your password. If you have two-factor authentication enabled, this will significantly reduce the risks. Also, contact our support team, providing detailed information about what happened. We will investigate and take necessary measures to restore the security of your account. Additional data protection tips can be found in the article “Guide to Choosing Plants for Landscape Design”, where we also touch upon proper planning.

How does FormSpace comply with privacy regulations, such as GDPR?

FormSpace strives to comply with applicable data privacy laws and regulations, including the general principles underlying regulations such as GDPR. This includes ensuring transparency regarding data collection and use, providing users with control over their information, and implementing appropriate security measures to protect it. We are constantly working to ensure that our practices meet the best global data protection standards.

Your Plot in Safe Hands

FormSpace places immense importance on the security of your data and projects. We understand that your plot is not just land, but a place where your dreams and ideas come to life. Therefore, we strive to create the safest possible environment for their realization. Continue to create, plan, and visualize your ideal landscape with confidence that your privacy and security remain our top priority.